Privacy Policy

At Wakt Group LTD (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal data you share with us when using our services, including communication through the WhatsApp Business API.

This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

When you use our services through WhatsApp Business API, we may collect:

  1. Personal Information: Name, phone number, email address (if provided), and other details you choose to share.
  2. Message Data: Messages exchanged with our business account (text, media, or documents).
  3. Technical Information: Device type, IP address, time of interaction, and browser details (when you use our web platform).

2. How We Use Your Information

We use your information to:

  1. Provide customer support and respond to queries via WhatsApp.
  2. Send updates, confirmations, or alerts regarding your requests or services.
  3. Improve our communication and service experience.
  4. Maintain compliance with WhatsApp’s Terms of Service and Meta’s Developer Policies.

3. Data Sharing & Disclosure

  1. We do not sell or rent your personal information to third parties.
  2. Data may be shared with trusted service providers (e.g., hosting providers) only to deliver our services.
  3. We may disclose information when required by law, regulation, or legal process.

4. Data Security

  1. We use industry-standard security measures to protect your personal data.
  2. WhatsApp messages are end-to-end encrypted between you and WhatsApp. However, messages sent to our business account are processed via WhatsApp Business API and may be stored securely on our servers for service purposes.

5. Data Retention

  1. We retain personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy.
  2. You can request deletion of your data by contacting us.

6. Your Rights

You have the right to:

  1. Access the personal data we hold about you.
  2. Request correction or deletion of your data.
  3. Opt out of receiving marketing communications at any time.

7. Third-Party Services

Our WhatsApp Business API service is subject to Meta (Facebook) policies. Please also review:

  1. Meta Privacy Policy
  2. WhatsApp Privacy Policy

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Wakt Group LTD

Website: https://www.faqsvideos.com

Email: support@faqsvideos.com